Product Support
With its customer-centric solutions and support, Hyundai will help you achieve your goals.
For the success
 of the customer
Hyundai offers product support to help customers achieve the best performance and outcomes by maintaining their equipment in optimal condition. We're here to help you solve any equipment and engineering issues with world-class technology and service.
Hi-Smart Care Plus
Hi-Smart Care Plus is a service to provide integrated equipment management solutions, including maintenance and repair services, for equipment from Hyundai via designated dealers. In addition to lowering O&O costs and maintenance and repair costs through Hi-Smart Care Plus, you can also enhance the productivity of your equipment through the high-quality equipment services.
Benefit
Increase the equipment uptime
Book a repair
Reduce O&M costs
Extend the design life
Guaranteeing services of the highest quality
Obtain a significant return with a small investment
ProAct Care
You can check the status of your equipment in real time via satellite and be alerted immediately when an abnormality is detected in order to maximize equipment uptime. Features for controlling the operating status of the equipment can help you plan and execute a budget to optimize operating costs.
Preventive Maintenance
Regular maintenance checks and timely replacement of consumables such as filters and fluids can maximize the service life of the equipment.
Oil Sampling
(H-ELO)
Checking the condition of the hydraulic fluid, oil, coolant, and fuel on a regular basis helps ensure that the equipment is operating in optimal conditions. Oil analysis can also help you anticipate and act on critical defects to preserve assets and minimize costs.
UC Wear Check
We assess the wear of sub-components such as rollers, idlers, and track shoes to estimate their remaining life, thereby allowing for planned maintenance.
Hi-Care Service
This is a predictive and preventive maintenance service for monitoring the equipment status around the clock through Hi-Mate, alerting users when an abnormality is detected, and immediately dispatching a technician to check the issue at hand and take appropriate action.
Users can check the real-time equipment status such as the uptime by mode, fuel consumption, codes issued for equipment problems, inspection cycle, and equipment location using the Hi-Mate website and app.
Operating time & Status
Fuel consumption data
Maintenance intervals
Machine fault history
