Social (S)
Hyundai is committed to delivering greater value to all stakeholders and employees.

Customer Satisfaction
Hyundai strives to grow as a global company by building long-term relationships based on trust through win-win cooperation that helps our suppliers strengthen their competitiveness.
Quality Management
HDPS (HD Hyundai Production System)
Hyundai is implementing the HDPS, involving ongoing field-oriented production innovation activities, to gain mid- to long-term manufacturing competitiveness amid growing competition in the domestic and foreign construction equipment manufacturing industry. In early 2022, we set forth step-by-step goals for the Ulsan campus and operated several modules, starting with activities such as material supply, quality, and standardization. The need for change control has been felt by all employees, and voluntary and site-led improvement activities are being actively carried out to realize the ultimate goal of optimized production through leveling, standardization, and fool-proofing of all factories.
Customer Satisfaction


Hyundai's Unique Production System


Step-by-step goals of production innovation activities

Preventive quality enhancement Quality innovation taskforce (TF)
Quality Innovation TF Operations
Customer Issues
Customer Issues
Quality Issues
Development Issues


Early Sensing, Quick Response
Quality is the top priority of Hyundai, where no compromises can be made. To maintain customer trust, we operate a quality control system based on real-time quality monitoring and quantitative indicator management, operate a quality assurance center, and minimize the cost of quality failure to strengthen quality competitiveness by leveraging company-wide capabilities. Global quality information is judged on a daily basis and shared in real time across all divisions of the company. To achieve greater customer satisfaction, we have selected quality posts (Q-Posts) for major regions such as Korea, North America, Europe, China, India, Brazil, and emerging markets and are operating a regional and model-based matrix system to deal with market demands in real time by analyzing information from experts on each equipment model. We have also established a digital quality analysis assurance system to shorten the improvement period, and we are continuously improving the system to proactively respond to the needs of the global market. From the mid- to long-term perspective, we will further enhance our product quality by upgrading our quality improvement system to take one step further from post-failure improvements to proactive quality activities by recognizing potential failures in advance.
ISO 9001-certified Business Sites

Operation of the Quality Assurance Center
Hyundai is operating the Quality Assurance Center at the Ulsan Campus to strengthen its quality competitiveness. The center is equipped with four measurement rooms and one evaluation room: a material analysis room, an electronic system evaluation room, a parts analysis room, a precision measurement room, and an equipment evaluation room. With the introduction of various new facilities, the center carries out a wide range of tests and evaluations including material analysis, precision measurement, component analysis, electronic system evaluation, and equipment evaluation. We expect that the in-house analysis of component materials and breakage, which was previously carried out by service providers, and self-verification will speed up the improvement process dramatically and strengthen product quality. Going forward, we will establish and register technical standards based on the data accumulated through analysis, measurement, and evaluation performed at the Quality Assurance Center and use them to improve equipment performance and develop technology.
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Digital Transformation
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HI-ASSIST
Utilization of Hi ASSIST for real-time surveying and automatic control
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